![]() ![]() ![]() Our Customer Support team has grown in both size and global reach in order to better serve you and be here when you need us. Larger Customer Support Team with Global Hours I’d like to take this opportunity to walk you through recent improvements here at Customer Support that are designed to help you at every step of your Wi-Fi journey. ![]() Of course this means that there is some level of dissatisfaction with 7% of our support inquiries – and we strive every day to improve. Today, I’m happy to report that our Customer Satisfaction (CSAT) rating is now 93%! This is well above the industry average of 76% for business software providers. Thank you for being in touch! We have listened to those requests and implemented several changes as a direct result. Over the years, we’ve received feedback from you on ways we can continue to improve and provide better services. Not only has the company released countless new products, features and enhancements, but our Customer Support team and training resources have grown significantly to keep up with our ever-expanding user base. ![]() So much has changed since I joined Ekahau as the Director of Customer Support and IT almost two years ago. Submit support requests & view documentation Request access to the Ekahau Partner Portal Learn more about the Ekahau Partner Program Register for upcoming webinars and watch recordings Understand potential issues and ways to resolve them Take a deeper dive into the more complex aspects of Wi-Fi Refresh your knowledge and extend your certification Learn the fundamentals of Wi-Fi and how to use Ekahau solutions World-renowned ECSE Training and Certification programs Private 5G, 4G and LTE network planning software. Wi-Fi performance analytics with automatic issue identification. Pro-grade Wi-Fi health validation & troubleshooting for mobile. Pro-grade Wi-Fi site survey tool for iOS & Android. Optimize Network Performance & Security with Simple, Step-by-Step Guides Powerful 6 GHz Wi-Fi planning and AI wireless network design. The all-in-one product suite for high performing Wi-FiĢ.4, 5 & 6 GHz diagnostic and measurement device. ![]()
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